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Patient Resources

Your First Visit

At Pediatric Dental Group of New York, we’re honored to be part of your child’s oral health journey. Whether it’s your little one’s very first dental appointment or you’re joining us from another practice, we’re committed to making your first visit relaxed, informative, and stress-free for both you and your child.

Our goal is simple: to create a positive experience that sets the stage for a lifetime of healthy, confident smiles.

What to Expect at Your Child’s First Appointment

During your first visit, we take time to get to know your child, listen to your concerns, and introduce them to the dental experience in a gentle, age-appropriate way. Here’s what the visit typically includes:

  • Warm Welcome & Paperwork: Our friendly front desk team will help you get settled. To save time, we encourage completing forms online before your appointment.
  • Dental Cleaning (if appropriate for age): A gentle cleaning to remove plaque and polish the teeth.
  • Comprehensive Exam: One of our board-certified pediatric dentists will examine your child’s teeth, gums, bite, and jaw development.
  • Digital X-Rays (if needed): Low-radiation imaging to check for hidden issues.
  • Oral Health Guidance: We’ll discuss brushing, flossing, diet tips, and answer any questions you have.
  • Customized Care Plan: If further treatment is needed, we’ll walk you through it step-by-step.

We go at your child’s pace — keeping things fun, friendly, and fear-free.

Preparing for Your Visit

Here are a few tips to help your child feel more comfortable:

  • Talk about the dentist in a positive way (“The dentist helps keep our teeth clean and strong!”)
  • Read books or watch age-appropriate videos about visiting the dentist
  • Bring your child’s favorite toy or comfort item
  • Schedule the appointment for a time of day when your child is usually well-rested

Supporting Parents Every Step of the Way

We know that as a parent, you want the best for your child, and so do we. That’s why we involve you in every part of the process and take the time to explain what we’re doing and why. Whether you have questions about teething, thumb sucking, fluoride, or anything else, we’re here with answers and support.

Ready to schedule your first visit? We offer flexible scheduling, same-day appointments, and take most insurance plans, including Medicaid (Managed Care). At Pediatric Dental Group of New York, we’re not just your child’s dental care providers — we’re your partners in health.

Financial Info

At Pediatric Dental Group of New York, we believe that high-quality dental care should be accessible and stress-free. That’s why we offer a variety of payment options and work with many insurance providers to help make your child’s care as affordable and convenient as possible.

Whether you’re coming in for a routine checkup or more specialized treatment, our team is here to guide you through the financial process with transparency and support.

Payment Options We Accept

We make it easy to pay in a way that works best for you:

  • CareCredit: Flexible financing options to help spread out treatment costs over time
  • Most Major Credit Cards: Including Visa, MasterCard, American Express, and Discover
  • Apple Pay: A quick and contactless way to pay
  • Cash: Always accepted for in-office payments

If you have questions about costs or payment options, our front desk team is happy to help before or during your visit.

Insurance Info

We are insurance-friendly and proudly accept a wide range of dental insurance plans. Our team will gladly file claims on your behalf and help you understand your coverage and any out-of-pocket costs.

Below is a list of some of the major insurance plans we work with. Please contact our office to confirm your specific plan. If your plan is out-of-network, you may still be eligible for partial reimbursement. We’ll walk you through your options and do everything we can to help maximize your benefits.

Participating Insurances:

  • Aetna (PPO only)
  • Ameritas
  • Assurant (DHA)
  • BCBS of Western NY
  • Blue Shield of NENY
  • Cigna (PPO only)
  • CSEA
  • Delta Dental (PPO and Premier only)
  • Dentamax
  • Empire Health Choice
  • GHI
  • GridNet + (through Empire)
  • Guardian
  • Metlife (PPO only)
  • PGP
  • Pomco
  • Principal
  • United Concordia
  • Medicaid
  • Child Health Plus Programs: Fidelis & CDPHP
  • United Healthcare
  • Excellus
  • MVP
  • Wellcare

Accepted Insurances:

  • AFLAC
  • BCBS
  • EBPA
  • Lifetime Benefit Solutions
  • Excellus BCBS of Central NY
  • MVP
  • MVP Kids
  • UMR
  • United Healthcare

*Will accept additional insurances upon request.